Frequently Asked
Questions

Never put your wooden cutting board in the dishwasher. The extreme heat and prolonged water exposure will cause the wood to warp, crack, and separate at the glue joints. Always hand wash with warm, soapy water and dry immediately with a clean towel.

For stubborn stains, make a paste of baking soda and water, apply to the stain, and let sit for 5-10 minutes before scrubbing. For odors, rub the surface with half a lemon and coarse salt, let sit for 5 minutes, then rinse and dry. This naturally deodorizes without harsh chemicals.

Use only food-grade mineral oil or our proprietary Oliua Board Oil. Never use vegetable oils, olive oil, or other cooking oils as they will turn rancid over time. Mineral oil is odorless, tasteless, and won't spoil, making it perfect for food contact surfaces.

Store your board standing upright in a well-ventilated area. Never store it flat in a dark cabinet while wet, as this can promote mold growth. Avoid storing near heat sources like stoves or dishwashers. Proper airflow on all sides ensures even moisture distribution.

Yes, we ship worldwide to over 50 countries. All international orders are carefully packaged in custom wooden crates to ensure your heirloom piece arrives in perfect condition. Shipping costs and delivery times vary by destination.

Domestic orders typically arrive within 5-7 business days. International shipping ranges from 10-21 business days depending on your location. Custom orders require an additional 3-4 weeks for crafting before shipping.

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can monitor your package's journey from our workshop to your doorstep through our shipping partner's tracking portal.

Yes, we offer elegant gift packaging for an additional fee. Each gift-wrapped board comes in a luxurious presentation box with a hand-tied ribbon and a care guide card. Simply select the gift wrap option at checkout.

We accept returns on unused, standard collection items within 30 days of delivery. Items must be in original packaging and condition. Custom orders are final sale due to their personalized nature, but are covered by our craftsmanship guarantee.

Our lifetime craftsmanship warranty covers defects in materials and workmanship. This includes separation of wood joints, deep cracks not caused by misuse, and finish defects. Normal wear, knife marks, and damage from improper care are not covered.

In the rare event your board arrives damaged, contact us within 48 hours with photos of the damage. We'll immediately ship a replacement at no cost to you. Your satisfaction is our highest priority.